All accounts must be paid in advance. This includes the initial setup fee and payment for the term of service before account activation. Please note that setup fees are non-refundable.
Service fees are due by the 25th of each month, prior to the next month of service.
Payment reminders are sent to the primary email address associated with your account. Automatic payments are processed around the 20th of each month.
Note: Customers are responsible for timely payments, even if an invoice is not received due to email or postal errors.
Credit/Debit Cards: VISA, MasterCard, Discover, American Express
Money Orders, Business or Personal Checks
Cash (in person only)
All charges must be paid no later than 5:00 PM (PST) on the last day of the month to avoid service suspension.
Accounts unpaid by 5:00 PM (PST) on the last day of the month will be suspended automatically.
Report discrepancies in writing or via email within 30 days of the invoice date. Disputing a charge does not excuse timely payment. Confirmed billing errors will be promptly corrected.
Keep contact and billing information current. Notify Customer Service of any changes, including updated payment details.
Returned checks are subject to a $25.00 fee. Future payments may need to be made via secure methods (credit card, money order, cashier’s check).
Submit cancellation requests by email or phone before the start of the next billing cycle. If using automatic payments, cancel by the 15th of the month to avoid next month’s charges.
Important: Not using your account does not constitute cancellation. You are responsible for payment until formal cancellation is confirmed.
Setup fees, current month, and past months are non-refundable. Prepaid future months may be eligible for a refund upon cancellation. Refunds for prepaid service are issued after account cancellation is processed.
We reserve the right to terminate accounts that violate our Terms of Service, Billing Policy, Privacy Policy, or Acceptable Use Policy (EULA).
SPAM or network abuse may result in immediate termination and a $100/hour network administration fee. Terminated accounts must be paid in full before reactivation. Standard setup fees will apply to new accounts.
By using our services, you agree to this Payment Policy and the terms in our End User License Agreement (EULA), which may be updated at our discretion.